Harbour Place: A Full Access Control Modernization
The Challenge
When Layered Fixes Stop Adding Up
Harbour Place is a multi-tenant residential building where residents and visitors share the same lobby and elevator system, but residential floors need to stay restricted to the people who live there. The existing access control setup had grown organically over the years, with mismatched panels, aging hardware, and wiring that made every service call slower than it needed to be.
Property management came to Pro Technologies looking for a clean, modern replacement that would simplify day-to-day operations, secure the elevator floor selection after hours, and give them a system that's easy to manage and maintain going forward.
What we built
Steve Lawrence and the team walked the building, reviewed the existing infrastructure, and designed a replacement that consolidated everything into a clean, organized controller stack. The new setup includes a dedicated keypad at the elevator that restricts access to residential floors during off-hours, integrated with the rest of the building's access control system so credentials and codes can all be managed from one platform.
Behind the scenes, the controller cabinets were re-mounted, labeled, and tied into a centralized management interface. Wiring was cleaned up and routed through proper conduit so future service calls are faster and the system is easier to expand if the building's needs change.
For client security, we've kept this write-up focused on the problem and the outcome rather than specific products and configurations.
The Result
Harbour Place now has a unified access control system that residents understand, management can operate easily, and our team can service quickly. After-hours floor access is secured through a simple keypad workflow at the elevator, and the building's entire access control footprint is now manageable from a single dashboard.
Before
After
Projects we're proud of
Our work across New Hampshire
Mont Vernon Schools: Two Buildings, One Modern Fire Alarm Standard
Professional Enough for Government Work.
Personal Enough to Answer on Weekends.
Some customers need a smart home system. Others need code-compliant fire protection or security for sensitive facilities. Either way, the expectation is the same: the system works, and the company stands behind it.
A+ BBB Rating
Accredited with the Better Business Bureau since our founding and we've maintained it every year.
CJIS Certified
FBI-standard Criminal Justice Information Services compliance. Required for law enforcement and government facilities.
Factory Trained
Trained directly by the manufacturers whose systems we install, service, and stand behind.
NH Fire Code Compliant
Fully versed in New Hampshire fire code requirements. Your system meets code on day one — and every inspection after.
What we can help with
If your system was professionally installed by us or someone else, we can likely help.
-
Beeping or trouble alerts
Low battery, zone fault, AC power loss, communication trouble. We can often resolve these by phone first.
-
System not arming or responding
Keypad lockout, panel error, or sensors not communicating.
-
Camera issues
Camera offline, image quality problems, recorder not saving footage, app not connecting.
-
Fire alarm service
Panel troubles, device failures, false activations, or annual inspection and testing.
-
Access control issues
Card reader not working, door not releasing, credential changes, or lockout situations.
-
Monitoring or app issues
Account changes, app setup on a new phone, adding or removing users, signal path problems.
Exact Appointment Times Matter
We make real appointment times.
One of the details that sets Pro Technologies apart is simple but important.
Not “sometime this afternoon.”
Not “between 12 and 4.”
A real time, with the expectation that we show up when we said we would. That applies to service too, not just new installations.
A Different Kind of Alarm Company
The alarm industry counts on confused customers. We'd rather have informed ones.
No long-term contracts
Our monitoring is month-to-month. You can modify, pause, or cancel without penalty. We keep your business by doing good work, not by locking you into a piece of paper.
You own your equipment
Everything we install belongs to you from day one. No leasing. No financing arrangement that ties you to a service plan. If you ever switch providers, the hardware goes with you.
Designed for your layout, not a package
We do not apply national templates to individual homes. We walk your property and build a system around your specific entry points, routines, pets, and priorities. We design accordingly.
Detailed proposals, not vague quotes
Every proposal we write includes specific equipment, photos of each product, and a line item for every protected point listed by name and location. Most companies say "5 door contacts." We list which five doors, and why.
Pre-configured before we arrive
Your system is programmed and tested in our shop before installation day. That is not standard practice in this industry. It means cleaner installs, fewer on-site surprises, and a system that works correctly from the start.
The same local team throughout
You are not handed off to a call center after the install. When you call Pro Technologies, you reach someone who knows your system, knows your address, and can actually help. We have customers who have been with us for over a decade for this reason.
Let's talk about what your system should actually do.
Whether you need fire monitoring for a commercial building, video verification for a growing business, or 24/7 oversight for your home, we'll walk you through the options and design something that fits. No pressure. No contracts. Just a real conversation with our local team.
Serving commercial clients across New Hampshire since 2005. Manchester, Nashua, Hooksett, Concord, Bedford, Portsmouth, and beyond.