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Pro Technologies - NH

Alarm Systems, Fire Alarms, Security Fire CO2 Monitoring, Medical Alert Systems

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Security Company FAQ’s

Ten Vital Questions To Ask When Choosing a Security Company

1.) Do I have to sign a contract?

Yes, it is standard in the industry to execute some form of an agreement for services provided, equipment sold, and warranty terms. This contract protects you and ensures that you will receive the products and services that the security company has promised.

2.) What is the length of the contract?

Most alarm companies require contracts that lock you into monitoring services for three to five years. This practice eliminates your ability to change service providers.

Pro Technologies does not believe in annual contracts. We provide our services with no strings attached. This means that you – the client – are allowed to be in full control of all services. When you become part of the Pro Technologies family, you set the terms of your contract. It is our philosophy that clients who use our monitoring services will renew with us based on our performance – and because they want to – not because they are locked into a long-term agreement.

3.) Does this equipment belong to me?

Many alarm companies have clauses in their contracts that specifically retain ownership of the equipment installed in your property. This means that you cannot change service providers and they can remove the equipment if you no longer want their monitoring services.

Every piece of equipment we install in your home or business belongs to you. Our goal is to design, sell and install complete systems for your protection and provide monitoring services as an option. Because you own the system, you are in full control of any future services provided by Pro Technologies.

4.) Does my system have a lockout code?

A lockout code is a code used by alarm companies to prevent other alarm companies from being able to access programming to a system. However; some alarm companies use this code to prevent you from changing to another alarm company. Some companies charge you a service fee to release this code. Other companies will not release the code at all, which forces you to purchase a whole new system. This practice is very degrading to our industry, is frowned upon by Pro Technologies and is not our business practice.

At Pro Technologies, we provide each customer with a unique installation programming code for your protection. This code is provided to you and allows you full access to all features of your security system. You will never be locked out of your own system.

5.) Is the person working on my system an employee or an outside contractor?

Many alarm companies today utilize contractors for service and installation.

At Pro Technologies, our technicians are full time, fully trained employees of Pro Technologies. This ensures that you will receive the very best installation and service available in this industry.

6.) Can you guarantee the lowest price?

No. As much as Pro Technologies would like to be able to offer the lowest up front cost to you, we know very well you truly get what you pay for. Pro Technologies offers only the best design and equipment for the Safety, Security and Comfort for its clients. This means price may not always be the most important consideration. Pro Technologies always strives to provide the best value with the highest quality of any security company.

7.) Can I access my account online?

Yes! With our central monitoring services, you have 24/7 access to features such as viewing all alarm activity, editing contact information or passwords. Most alarm companies charge extra for these services, but at Pro Technologies we provide online access for our clients free of charge.

8.) How often does my system test itself?

The industry standard is for your alarm system to communicate to the central monitoring station is once a month.

The truth is that system monitoring auto-testing can be programmed any way. Pro Technologies believes you are safer if your system is auto tested at least once per week. Many of our systems auto test to the central station as frequently as daily. Some of our high-security applications are auto-testing every minute!

9.) I was offered a free system, why can’t you?

Most alarm companies do this as a hook to get a salesman in front of you. These “free” systems always consist of a small list of equipment and a binding, long-term agreement with inflated monthly monitoring fees.

There is no such thing as a free system.

At Pro Technologies, we believe small packaged systems do not provide adequate protection. Rather, a properly designed security system that provides full protection of you and your family is the best value possible.

Our guaranteed lowest monitoring rates will save our clients money and ultimately pay for their system; as opposed to entering into a long-term contract with inflated monthly rates for a “free” system that they don’t own.

10.) Is the equipment I would purchase proprietary?

Many alarm companies are now installing equipment that can only be programmed, services and monitored by them. Again, this stops your ability to change service providers without replacing your entire alarm system.

At Pro Technologies, we DO NOT install any proprietary equipment ever. As our promise to you, you will always be in control and capable of making the best decisions for your services.

 

NO STRINGS. NO LONG-TERM CONTRACTS.

OUR CUSTOMERS STAY WITH US BECAUSE THEY WANT TO, NOT BECAUSE THEY HAVE TO!

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Pro Technologies-Safety Security & Comfort, LLC
Pro Technologies-Safety Security & Comfort, LLC

Safety | Security | Comfort

309 people like this
http://Pro%20Technologies-Safety%20Security%20&%20Comfort,%20LLC
Pro Technologies-Safety Security & Comfort, LLC️ 4 months ago

Beware: If you are using Ring cameras: the company has the right to provide YOUR recorded surveillance footage to law enforcement without a warrant or your consent. While we always support our local police stations, this particular move is problematic on many levels.

www.cnn.com
Amazon's Ring has provided doorbell footage to police without owners' consent 11 times so far this year
Amazon's smart-doorbell company, Ring, has provided surveillance footage to law enforcement without…
http://Pro%20Technologies-Safety%20Security%20&%20Comfort,%20LLC
Pro Technologies-Safety Security & Comfort, LLC️ 3 months ago

If you are using WIFI cameras please be VERY careful! WIFI cameras have never been the best option if security is your main goal, but now criminals are going one step further. We try to always use hardwired cameras, and IF we have a situation where a WIFI camera is required we always use devices that have SD cards internally for storage.

www.wxyz.com
How criminals are using jammers, deauthers to disrupt WiFi security cameras
A new warning is being issued for anyone who uses wireless security…

Our Story

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From Our Clients

Great company to work with. Very accommodating. -Norman G.

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Great company and great service. -Denise P.

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Josh was very prompt and professional. He asked the questions he needed and took notes for an estimate, which was quickly provided. Everybody I’ve dealt with at Pro Technologies has been very pleasant. -Karen S.

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I wish to commend Chrissy Kramer, for the way she handles our account. She is always courteous and friendly, not giving up until she has traced down any issues. Chrissy is an asset to PRO Technologies and is part of the reason I look forward to doing business with PRO Technologies now and in the… Read more “Thank you for all you do!”

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I’ve been their customer ever since Steve started the company. He’s always treated me more than fairly and given me good service. You won’t go wrong picking Pro Technologies to protect your home and your family! – Jim B.

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Over the years we have been so very pleased with our system, call center, customer support and technical services provided us. Steve and the crew have been at our beck and call at every fork in the road, we couldn’t be happier. We continue to brag to friends, family and complete strangers how happy we… Read more “We have been so very pleased with our System…”

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Steve came to our business on a Saturday just to help us try and solve a problem that another company created and continued to ignore. He was there for only about 20 minutes and had a plan in place and the problem solved! Customer service was amazing. HIGHLY RECOMMEND. Not all companies are alike and… Read more “Highly Recommended!”

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We were looking for a home security system and from our initial consultation with Steve Lawrence to the installation team we knew we were dealing with knowledgeable and professional craftspeople who take pride in their work. These attributes are difficult to find in this day and age and Pro Technologies delivered. If we could, we… Read more “Knowledgeable and Professional”

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Pro Technologies-Safety Security & Comfort, LLC installed a new security system in my home recently. Steve was great with helping provide what would work best for my home & family. The Technician crew doing the install was fantastic. They explained everything they were going to do first and explained how to operate they system when… Read more “William-Home Security”

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I have been with this company for almost 2yrs. Steve came out and was very helpful he answers any questions you have and does an amazing job!! I went with an alarm and three camera system for my home. The price was very good and the install was clean and all of the guys doing… Read more “Mike – Alarm and Three Camera System”

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FBI data shows burglaries are hard to solve – only 13 percent are cleared by police investigation and the recovery of stolen property – even rarer! You got to protect yourself with Pro Technologies like I did. The guys at Pro Technologies came by my house and we talked about my own personal home security… Read more “Ioanis Kourtis – 96.5 WMLL”

Ioanis Kourtis
96.5 WMLL
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It’s been a couple of months now and I have to say, its great feeling protected when I’m home or away. One of the best things I’ve done recently is get in touch with Steve Lawrence at Pro Technologies. Steve came to my home, we went over a plan that worked best for us, and… Read more “Neal White – WZID”

Neal White
95.7 WZID
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Pro Technologies did a system takeover and we could not be happier. The technicians that came out to the house were extremely polite and professional, and explained everything very clearly.

Mike Walsh
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We have a multi-faceted business property…Pro Technologies did a great job identifying our needs and providing a system that is effective and simple for our multiple employees to operate.

Alan Davis
HR Clough, Inc.
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I would not only highly recommend Steve and his company but also as a speaker about security at any group meeting!!!

Maxine Goodhue, Broker Associate
Four Seasons Sotheby’s International Realty
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© Copyright 2011 - 2023 Pro Technologies - Safety, Security, Comfort, LLC · All Rights Reserved.
(603) 624-4221 · 1234 Hooksett Road · Hooksett, NH 03106

Serving all of New Hampshire's security needs.